No Returns or Refunds for Customized Orders


Please note that customized jerseys (including name, number, or badge personalization) are non-refundable and cannot be returned or exchanged.


Return Eligibility


To be eligible for a return:

  • The item must be unused, unworn, in its original condition, and in the original packaging.

  • A receipt or proof of purchase is required.

  • Note: Products purchased during sale period, discounted price and orders with discount codes are not eligible for any returns, exchange or refunds.


Defective Products


A product will be considered defective only if it has a genuine manufacturing defect, such as:

  • The product is torn, ripped, or has significant stitching damage upon delivery.

  • The product has a major manufacturing defect that makes it unusable.

  • You have received the wrong product or an item different from what you ordered.

  • To report a defective product, customers must contact our Customer Support within 24 hours of delivery with clear photos and an unboxing video for verification.

  • Claims submitted without sufficient evidence may not be approved.

Note: Minor loose threads, slight variations in print placement, minor color differences due to lighting or screen settings, or concerns related to fit, comfort, material, or personal preference are not considered defects.

 



Refund Process (If Applicable)


Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of the refund. If approved, the refund will be processed and credited to your original payment method within 2-3 business days.



Delayed or Missing Refunds


If you do not receive your refund within the expected timeframe, please:

  • Check your bank account for any updates.

  • Contact your credit card provider, as processing times may vary.

  • Reach out to your bank, as there may be additional processing delays.

If you have completed these steps and still have not received your refund, please contact us at orders@shopezzy.com.


Clearance Sale Items


Products purchased during a clearance sale are not eligible for returns, exchange or refunds.


Contact Information


For any return-related inquiries, please contact us via:

WhatsApp: +91 8655878656

If you have any further questions, feel free to reach out.


Cancellation Policy


We're sorry to hear you'd like to cancel your order. We'd appreciate the opportunity to understand what went wrong and see if there's anything we can do to help before proceeding with the cancellation.

Note: A flat cancellation fee of ₹149 is applicable on all confirmed orders and will be deducted from the refundable amount, wherever applicable.